Frequently Asked Questions
Everything you need to know about your NADINE MERABI experience.
How long does shipping take and which countries do you deliver to?
We offer worldwide shipping via premium couriers. Domestic UK orders typically arrive within 1-2 working days, while international deliveries generally take 3-5 working days depending on the destination and customs clearance.
What is your return policy for evening wear?
We accept returns within 14 days of receipt, provided the garment is in its original condition with all tags and the security ribbon still attached. Please note that items showing signs of wear or missing tags cannot be refunded.
How do I find the right size for a MERABI piece?
Each product page features a detailed size guide tailored to that specific silhouette. As our garments are often structured and intricately embellished, we recommend following your measurements closely or contacting our styling team for personalized advice.
Will I have to pay international duties and taxes?
For many regions, including the USA and EU, we offer a 'Duties Paid' service at checkout so there are no hidden costs. For other countries, customs fees may be applied by your local authorities upon arrival.
Can I track my order once it has been dispatched?
Yes, as soon as your order leaves our atelier, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey in real-time.
Are your garments true to size?
Our designs are crafted to provide a tailored, luxury fit. If you are between sizes or the fabric has minimal stretch (such as our beaded jumpsuits), we often suggest sizing up for the most comfortable and flattering fit.